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Terms of Service, legal information
Source: Business-improvement.eu

Welcome to the sites business-improvement.eu & procesverbeteren.nl !  (called ‘our websites’ below) Before you begin using our websites, please take a moment to read the terms of service below. By using one of our websites, you are indicating that you accept to be bound by these terms.

Intellectual Property
All rights on the concept, the content, the software behind, and the lay-out of the internet sites with domain names procesverbeteren.nl and business-improvement.eu rest with Dr Jaap van Ede. You acknowledge the intellectual property rights of Dr Jaap van Ede and other contributors.  

We grant you a limited and personal license to use our sites, but not to download (other than page caching) or modify it, except with express written consent. This license does not include any resale or commercial use of this site or its contents; any derivative use of this site or its contents; or any use of data mining or similar data gathering and extraction tools.  It is for example not allowed to collect or store personal data about other users.

This site or any portion of it may not be reproduced, duplicated, copied, sold, resold or otherwise exploited without express written consent.
You are granted to create hyperlinks to our site using www.business-improvement.eu or www.procesverbeteren.nl as link, or using the links for referral which are mentioned below most of the articles. However, these links may not portray us or our sponsors/advertisers in a false or misleading way.

If you believe that your work has been copied on our sites in a way that constitutes copyright infringement, please contact us immediately.

Disclaimer – limitation of liability

The information on our websites is composed with care and to the best of our knowledge (excluding any material provided by third parties, like contributors to forums or articles published by third parties) However, the use of our websites is at your sole risk.  Our websites are provided on an “as is” and “as available” basis.  We expressly disclaim all warranties of any kind. For example, we make no warranty that (1) using our websites will meet your expectations (2) results from using our websites will be accurate or reliable.

Dr Jaap van Ede nor the other contributors to our sites can be hold liable for damage of any kind, resulting from the use of information on this site. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. Therefore, we shall also not be responsible or liable for any trading or investment decisions made on information collected by you.

Again, any use of our websites is at your own risk. Therefore you also agree to be solely responsible for any damage to your computer system or loss of data that results (or seems to be a result of) from using our websites. This includes the outcome from downloading any material. Of course it is not our intention that these kind of problems occur and thus far, these things were never reported to us. If you experience any problems, contact us as soon as possible, so that we can take appropriate measures if needed. 

Our websites use cookies to check if you are logged in (and if so, with what rights) and to measure the number of visitors. Cookies are tiny pieces of information which are placed on your computer so that a website can recognize you (so that you do not need to log in every time you visit us).

We accept no responsibility whatsoever for websites to which is referred by hyperlinks or in other ways, since these are not controlled by us.

Privacy policy

Contact details which you provide to us during registration or during the use of our question service, we will not on purpose put to the disposal of third parties, including the parties which are sponsor/advertiser on our site. The e-mail address which you provide during registration or during the use of the ‘question service’, is only used respectively to verify and complete the registration process, or to return to you the answers to your questions. On a very incidental basis, your e-mail address can also be used to inform you in a non-commercial way, or to ask if you want to contribute to one of our articles by way of an interview.
We disclaim responsibility if contact details or e-mail addresses become public available due to unforeseen circumstances, like hacking of our websites, software-errors, or administrative errors.


Newsletters should only be received by people subscribed to this service. If you receive a newsletter and are not part of this group, please contact us immediately and destroy all copies of the newsletters you received.  Forwarding a newsletter to a person is allowed, but only after that person has informed you that he or she appreciates this. 

Question service

One of the services on our sites is the possibility to ask questions to our sponsors/advertisers, in an anonymous way. (that is, we send your question to our sponsors/advertisers without your contact details (see ‘privacy policy’), and forward the answers to you. During this process, we only function as a (serving-)hatch, see also ‘sponsors/advertisers’.
Procesverbeteren.nl, business-improvement.eu, Dr Jaap van Ede, nor the consultants which give answers to your questions accept any liability for the correctness or completeness of those answers. In addition, our sponsors/advertisers are free to choose if they wish to answer your question or not.

Sponsors/ Advertisers

Please note that the sponsors/advertisers who are present with banners on our site are not associated in any way to us. They only pay us to be present with banners and with introductory texts on our websites. So we do not check in any way the quality of the services or products they provide, or the answers they give to your questions when you use our ‘question service’.

Forums and registration

You agree to: (a) provide true, accurate, current and complete information about yourself, and (b) maintain and promptly update these registration data.

Registration to make hidden articles visible and to make use of the forums is FREE, but restricted to people who are professionally interested in business process improvement (which means that you must work within a company, knowledge institute or consultancy firm to become a registrated user)  

You should understand that all information, text, software, photographs, messages or any other materials ("content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such content originated. This means that you, and not procesverbeteren.nl or business-improvement.eu, is entirely responsible for that content. Therefore, you agree to hold us harmless from any claim, made by any third party due to or arising out of content you submit.

Although we strive to eliminate reprehensible material as soon as possible, we cannot control nor check content published by users in any way. In addition, messages on the forum give the opinion of the authors, and not from procesverbeteren.nl or business-improvement.eu. Therefore we cannot be held reliable in any way concerning the correctness or completeness of those messages.

You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated, spam-like, harmful material like computer viruses or any other material that may violate any laws, be it of your own country or international law. This also includes the publishing of proprietary or confidential information, and content which infringes any patent, trademark, trade secret, copyright or proprietary rights.

Besides being held reliable, publishing such unwanted material may lead to you being immediately and permanently banned. The IP address of all posts are recorded to aid in enforcing these conditions.

You agree that we have the right to remove, edit, move, close or put on moderation any topic at any time. As a user you agree that any information you enter is stored in a database. Note that messages on our (semi-)open forums can be seen and read by everyone on the internet, not only by registrated users. Besides that, we cannot be held responsible if for example a hacking attempt leads to data being compromised.

Job service

In providing information about vacancies at consultancy firms or companies, procesverbeteren.nl and business-improvement.eu only function as a (serving-)hatch. This means that we accept no responsibility for damage caused by incorrectness, incompleteness or unlawfulness of information about vacancies.


If any provision in the terms above is found to be legally invalid, you nevertheless agree that the court concerned should endeavor to give effect to our intentions. In addition, all other provisions then remain in full force and effect.